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GuardianEdge is the solution we've chosen. We continue to be very happy with their product.
Pat Lefemine, Chief Information Security Officer, Lincoln Financial Group.
SUPPORT HOURS
Each AMS program includes support during one time period (support hours), either US Support hours or European Support hours. At the time of purchase or renewal, customers may choose the support hours that best match their needs.
- US Support Hours: 5:00am - 5:00pm Mon-Friday Pacific Time
- European Support Hours: 9:00am – 6:00pm Mon-Friday Greenwich Mean Time
- Asia-Pacific Support Hours: 9:00am - 6:00pm Mon-Friday Tokyo Time
- 24x5 Support Hours: 4:00pm Sunday - 5:00pm Friday Pacific Time
*GuardianEdge holidays excluded.
Multi-Zone Support Hours
Recognizing that many multi-national companies require support across several time zones, GuardianEdge offers multi-zone support hours for an incremental cost, renewable each year. The multi-zone support hours include US and European Support hours.
