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Our top priority at Lincoln Financial Group has always been to provide the highest protection for our customer data.
Pat Lefemine, Chief Information Security Officer, Lincoln Financial Group.
SUPPORT PROGRAMS
GuardianEdge offers a variety of services and support programs to ensure that our customers successfully implement and use our software products. The three support programs provide a foundation for technical support and implementation. Customers may request additional support related services as well as Professional Services tailored to meet their needs.
To learn more about GuardianEdge Support Programs, contact a GuardianEdge sales manager to identify the options and services that best meet your requirements.
Support can be purchased from GuardianEdge at the time of software purchase and has a term of one (1) year renewed annually thereafter. Three support programs are available based upon the number of licenses purchased:
Enterprise Account Program
For customers who purchase 500–1999 software licenses for a given product and support.
Premier and Standard Account details.
Support Options
Customers may select additional options to meet their business needs. View options.
These programs include access to the Customer Support Portal, a choice of support hours, software upgrades and patches, deployment assistance, and training. Service levels vary based on the type of program involved.
To receive these services, customers must acquire and maintain an active support agreement with GuardianEdge. Retroactive charges may apply for customers who did not include support in the original purchase or who have allowed support to lapse.
