Support can be purchased from GuardianEdge at the time of software purchase and has a term of one (1) year renewed annually thereafter. Three support programs are available based upon the number of licenses purchased:
Premier Account Program
For customers who purchase a minimum of 2,000 software licenses for a given product and support, or an annual license for Encryption Anywhere CD-DVD to encrypt over 20,000 CDs
Enterprise Account Program
For customers who purchase 500–1999 software licenses for a given product and support, or an annual licenses for Encryption Plus CD-ROM to encrypt 2,500–20,000 CDs.
Standard Account Program
For customers who purchase 50–499 licenses for a given product and support, or an annual license for Encryption Anywhere CD-DVD to encrypt less than 2,500 CDs.
Support Options
Customers may select additional options to meet their business needs. View options.
These programs include access to the Customer Support Portal, a choice of support hours, software upgrades and patches, deployment assistance, and training. Service levels vary based on the type of program involved.
To receive these services, customers must acquire and maintain an active support agreement with GuardianEdge. Retroactive charges may apply for customers who did not include support in the original purchase or who have allowed support to lapse.
Support Hours
Customer Support Portal (CSP)