Featured Eseminar Auditor Download GuardianEdge Federal GuardianEdge

“Encryption technology plays a key role in our regimen of internal controls for greater security as well as in promoting customer satisfaction. You expect that when you visit your doctor, all of your confidential information stays confidential. It's our job to meet that expectation."

—Eric W. Cowperthwaite, CSO, Providence Health & Services.
Overview

GuardianEdge Support Programs:
Enterprise Account

The Enterprise Account Program is an annual maintenance and support (AMS) package available to GuardianEdge customers who have purchased between 400-1999 software licenses for a given product.*

Included Support services:

  • Access to the GuardianEdge Customer Support Portal (CSP) for up to three (3) people; 24x7 availability
  • Choice of Telephone Support hours: U.S. OR European OR Asia-Pacific Support Hours (additional support hours and global support available as an option)
  • 4-hour response time to requests made through the portal or email during selected support hours


Included Consultation services:

Enterprise Account Program customers receive up to two (2) sessions of consultation with a Professional Services Project Manager regarding:

Deployment and upgrade strategies:

  • Technologies
  • Project Planning

Deployment tools:

  • Checklist
  • Best Practices

Training:

  • Administrator training material
  • Product demonstration material

Renewal Bonus

Premiere Account Program customers who renew their AMS or annual license receive the following additional deployment and training services:

  • One (1) Deployment/Upgrade consultation session

*Encryption Anywhere CD-DVD customers must purchase an annual license to encrypt between 2,500-20,000 CDs or DVDs in order to qualify for the Enterprise Account Program