Featured Eseminar Auditor Download GuardianEdge Federal GuardianEdge

“The Active Directory Integration and Centralized Management capabilities of GuardianEdge are especially useful in enabling us to implement an advanced security solution that demonstrates our commitment to client privacy and confidentiality -- and, as such, plays an important role in differentiating us from our competitors.”

—Joe Rumpler, IT shareholder, Clark Schaefer, Hackett & Co.

Overview

GuardianEdge Support Programs: Premier Account

The Premier Support Program is available to GuardianEdge customers who have purchased 2,000 or more software licenses for a given product.*

Included Support services:

  • Access to the GuardianEdge Customer Support Portal (CSP) for up to 5 people; 24x7 availability
  • Choice of Telephone Support hours: U.S. OR European OR Asia-Pacific Support Hours (additional support hours available as an option)
  • Software upgrades and patches
  • 2-hour response time to support requests made through the CSP or email during the selected support hours


Included Consultation services:

Premier Account Program customers receive up to six (6) sessions of consultation with a Professional Services Project Manager regarding:

Deployment and upgrade strategies:

  • Technologies
  • Project Planning

Deployment tools:

  • Checklist
  • Project Plan template
  • Best Practices

Training:

  • Administrator training – 1 on-line Seminar (Webinar)
  • Self-study training presentation for end users
  • Product demo and presentation

Renewal Bonus

Premiere Account Program customers who renew their AMS or annual license receive the following additional deployment and training services:

  • Program Administrator Refresher Training Webinar
  • One (1) Deployment/Upgrade consultation session

*Encryption Anywhere CD-DVD customers must purchase an annual license to encrypt more than 20,000 CDs or DVDs in order to qualify for the Premiere Account Program