GuardianEdge Support Programs: Additional Options

“Three years before news stories of lost data were commonplace, we committed to whole disk encryption on all our laptops and field office computers. The decision is paying for itself many times over with saved notification costs, brand reputation, and by living up to our customer promise of protecting their identity and confidential information.”

—Pat Lefemine, Chief Information Security Officer, Lincoln Financial Group.

Overview

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GuardianEdge Support Programs:
Additional Options

In addition to the standard services included in the annual maintenance and service (AMS) contract, GuardianEdge customers can select a variety of additional options to further meet their particular support needs.

Contact a GuardianEdge representative to discuss purchase of these and other options for customer support

Multi-Zone and global Support Hours

Recognizing that many multinational companies require support across several time zones, GuardianEdge Technologies (GuardianEdge) offers multi-zone support hours for an incremental cost, renewable each year. Customers with access to the GuardianEdge Support Center in a single time zone can choose to add additional time zones, or select global support hours for worldwide support.

Visit our Support Hours page for details and specific hours of operation.

Additional Customer Support Portal Contacts

As organizations grow, it is sometimes necessary to grant consultants and new employees access to the GuardianEdge Customer Support Portal. To meet this need, GuardianEdge offers two options: an incremental one-time access fee, or ongoing access for additional users.

Professional Services

GuardianEdge offers a variety of professional services to ensure client success. including deployment, training, custom implementation programming and custom sofware enhancements.